ITSM you will be strong in these 4 key areas: Supplier engagement & management Key stakeholder engagement (internal + external) Major Incident/P1 Responses ServiceNow Expertise This is a Hybrid position requiring 1-2 days per week in Solihull, therefore you must be based within a commutable distance. Unfortunately, we More ❯
ITSM you will be strong in these 4 key areas: Supplier engagement & management Key stakeholder engagement (internal + external) Major Incident/P1 Responses ServiceNow Expertise This is a Hybrid position requiring 1-2 days per week in Solihull, therefore you must be based within a commutable distance. Unfortunately, we More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom
Spinks
ITSM you will be strong in these 4 key areas: Supplier engagement & management Key stakeholder engagement (internal + external) Major Incident/P1 Responses ServiceNow Expertise This is a Hybrid position requiring 1-2 days per week in Solihull, therefore you must be based within a commutable distance. Unfortunately, we More ❯
and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team Key Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage … relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong More ❯
Birmingham, Solihull, West Midlands (County), United Kingdom
Amtis Professional Ltd
and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team Key Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage … relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong More ❯
