service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/11 and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting More ❯
to resolve it or escalate to the relevant team as and when necessary Experience preferred: Excellent problem solving skills Up to date Windows experience Network support Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail Filtering - Mimecast or similar Personal qualities: Flexible, adaptable and calm when under pressure Willingness to self develop Honesty and dependability Well presented, personable, team More ❯
to resolve it or escalate to the relevant team as and when necessary Experience preferred: Excellent problem solving skills Up to date Windows experience Network support Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail Filtering - Mimecast or similar Personal qualities: Flexible, adaptable and calm when under pressure Willingness to self develop Honesty and dependability Well presented, personable, team More ❯
Basildon, Essex, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
cloud and infrastructure projects across the Microsoft ecosystem. The Role You'll play a key part in delivering large-scale cloud installations and migrations, working across Azure, Microsoft 365, SharePoint, and wider network environments. The role combines hands-on technical delivery with collaboration alongside 2nd and 3rd line engineers, ensuring smooth project rollouts and reliable ongoing support. Typical work … will include: Leading Azure and Microsoft 365 migrations - including 200+ user environments Delivering SharePoint Online migrations and configuration projects Implementing, configuring, and maintaining firewalls, servers, and networking infrastructure Troubleshooting and resolving cloud, networking, and connectivity issues Supporting and mentoring engineers on escalated technical matters Ensuring smooth project delivery with a focus on performance, security, and reliability What We're More ❯
