IT support, whilst gaining access to projects such as; site relocation, server installs and upgrades, implementing backup solutions and much more. Ideal Skills: Proficient experience within Windows environments. O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. (user admin and GPO level ideally). Ability to diagnose and troubleshoot customer issues within a fast-paced environment circa More ❯
Farnham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket …/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an Equal Opportunity Employer, for more information please click the following More ❯
