Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent More ❯
excellent standard both alone and as part of a team Ability to work to an excellent standard both alone and as part of a team Desirable JavaScript SQL Server SharePoint Online C# JSON React Knowledge of Health Level 7 (HL7) or FHIR messaging standards Previous Experience in a Development Environment Qualifications Essential Educated to degree level or equivalent experience … Foundation) or ability to demonstrate substantial experience and success in supporting the delivery of projects Formal IT Service Management Qualification (ITIL Foundation) Desirable Rhapsody Professional Qualification Umbraco Professional Qualification SharePoint Online Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯
email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365 … Windows, SharePoint, and client-facing platforms More ❯
email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365 … Windows, SharePoint, and client-facing platforms More ❯
email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365 … Windows, SharePoint, and client-facing platformsd02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯
