1 of 1 SharePoint Jobs in Market Drayton

systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem Management process tasks in adherence with departmental and company requirements - Support problem management reporting (KPIs and … customer SLAs) - Accountable for the delivery of Root Cause Analysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth experience of IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management … the 1st line support team to help with first line fix rate - Create regular documentation for common issues and installation guides and upload to SharePoint - Provide constant support and guidance for Service Desk Analysts where needed Key skills & experience for the Technical Support Analyst - Educated to Degree level - Profound More ❯