IT Helpdesk Engineer
Aberdare, Wales, United Kingdom
CPS Group (UK) Limited
devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure Entra ID Providing user support for Sage 50 and Sage 200 systems Troubleshooting … with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing permissions within SharePoint and printer configurations What we’re looking for: 3+ years of experience in an IT support role, covering both 1st and 2nd line issues … Management) platforms Microsoft Access scripting and database support Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com) Microsoft Power Platform (Power BI, Power Automate, etc.) SharePoint site development and advanced permissions management Familiarity with protocols like FTP and SMTP Benefits include: 27 days annual leave + bank holidays Business mileage More ❯
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