System Architect - Siebel Position Description Are you a passionate Siebel Architect looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, we have an exciting opportunity for you! CGI was recognised in the Sunday Times Best Places to Work list 2025 and has been named … undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a System Architect, you will be responsible for providing SiebelCRM technical leadership, ensuring that development, database administration, and infrastructure teams adhere to best practices. You will play a crucial role in defining the solution architecture and … you will ensure that the solution aligns with operational objectives while maintaining data security and integrity. A key aspect of your role will be defining optimisation options for SiebelCRM performance and storage capacity, supporting long-term business scalability. You will also design and oversee Siebel integrations with external data stores, reporting tools, and More ❯
Fairfax, Virginia, United States Hybrid / WFH Options
CGI
Services (HHS), Centers for Medicare and Medicaid Services (CMS) Next Generation Desktop platform initiative. The Modernization Lead shall oversee, facilitate, and manage all activities related to the NGD CRM modernization efforts, including implementation of the overall strategy and chosen CRM solutions. The Centers for Medicare & Medicaid Services (CMS) provides healthcare services to approximately 79 million individuals … duties and responsibilities: Facilitating transition activities and meetings, including system demos of the current platform, walkthroughs of the current system documentation library, and other collaboration activities. Knowledge of OracleSiebelCRM, and Service Center Operations, ideally at CMS. Actively participating in planning sessions, requirements gathering activities, design sessions, Agile modeling sessions, and other events to support … role: 8+ years in technology modernization, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with OracleSiebelCRM, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. Familiarity with SAFe Agile, DevOps, and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and More ❯
Fairfax, Virginia, United States Hybrid / WFH Options
CGI
met. Monitoring system development and deployment progress. Addressing system issues/defects, including desktop application, integration application, and all supporting tools. Oversee application updates and enhancements for OracleSiebel CRM. Oversee the development and integration of IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). Required qualifications to be successful in … 8+ years in software development, with at least 3 years in Medicare call center environments. Strong knowledge of AWS, Azure, GCP, and cloud-native technologies. Experience with OracleSiebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. Familiarity with SAFe Agile and traditional waterfall approaches. Understanding of HIPAA, Medicare regulations, and cybersecurity best practices Desired qualifications More ❯
SiebelCRM Administrator requires: System Admin - BI- Informatica, Windows SiebelCRM Technical System Administration, Windows and Unix, BI, Informatica Expertise in SiebelCRM, database management, and system troubleshooting Degree in computer science or related certifications. Proficiency in Siebel Tools, SQL, and system integration tools is also … necessary, Strong analytical and communication skills. SiebelCRM Administrator duties: install, configure, maintain, and troubleshoot SiebelCRM systems Manage user access, monitor system performance, apply patches and upgrades, and ensure the overall stability and performance of the Siebel environment. Collaborate with other IT teams for integrations, backups, and system optimization More ❯