and delivery timeline of critical datasets Obtain, transform, and deliver information from our databases to support industry analysis using Excel, PowerQuery, PowerBI, GraphQL, SQL, Sisense, Python, and Snowflake Create and maintain workflows for internal stakeholders Create and maintain data pipelines to feed customer facing products Identify and assess opportunities for More ❯
principles and technical constraints Some understanding of APIs, backend systems, and service-oriented architecture Comfortable with to use or learn tools like Jira, Confluence, Sisense, Tableau, Figma, Productboard, Miro and more Willingness to learn and implement AI-enabled product management tools is a plus Marketplace product experience is a plus More ❯
the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver … Own, evolve, and document the Customer Success Playbook in the CSP, ensuring it aligns with the CS Program and customer journey. Ensure Planhat, Salesforce, Sisense, and Asana are effectively used to drive visibility, efficiency, and reporting. Ensure CRM & Planhat data is accurate and actionable, including ARR tracking, CSM ownership, opportunities … across teams. Proactive and solutions-focused, constantly seeking ways to improve processes and team effectiveness. Experience with Customer Success tools such as Planhat, Salesforce, Sisense, and Asana. Ability to manage multiple priorities, balancing strategic initiatives with hands-on leadership. In turn, ability to coach and guide others to prioritise to More ❯
