Principal Support Engineer
- Hiring Organisation
- Jobleads-UK
- Location
- Milton Keynes, England, United Kingdom
Escalations & Customer Experience Engineering Role Overview The Principal Support Engineer is a senior, hands‐on technical expert responsible for driving rapid resolution of complex customer issues. This role blends deep technical troubleshooting, advanced log and API analysis, Datadog monitoring expertise, and leadership of high‐severity escalations. The engineer will … collaborate with internal teams to enhance Zendesk workflows and self‐service deflection. Required Skills & Qualifications 10+ years in Technical Support Engineering, Escalations, SRE, or related roles. Expertise with Datadog (log search, traces, monitors, dashboards) is a plus Strong REST API troubleshooting using Postman, cURL, authentication flows, and JSON payload ...