Head of Support & Service Reliability Engineering
- Hiring Organisation
- Jobleads-UK
- Location
- Guildford, England, United Kingdom
platform availability, performance, and reliability across all tenants Reduce incident frequency, severity, and blast radius Establish and drive Service Reliability Engineering (SRE) principles Ensure scalability and operational readiness of a multi-tenant platform Incident Management & Response Implement and lead a structured incident management framework … systemic or persistent managed service failure, up to and including remediation planning Key Qualifications, Skills, Experience Required 10+ years in Support, Platform Operations, or SRE leadership roles Proven experience in multi-tenant SaaS and legacy environments Strong understanding of distributed systems, incident management at scale, observability frameworks Track record ...