Customer Technical Support
United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Sitebulb
Location: Remote (UK‐based), occasional meet‐ups in the UK Employment: Full‐time, permanent Salary: £29,000 – £34,000 (DOE) About Sitebulb Sitebulb is an award‐winning SEO auditing tool trusted by thousands of professionals across the world. We’re a small, agile, and passionate team who believe that hard work, curiosity, and continuous self‐improvement lead to extraordinary results. … problem‐solving, loves diving into technical details, and is passionate about providing world‐class customer support. Role overview This is a hands‐on technical support role providing support to Sitebulb customers. You’ll handle incoming issues from the support queue, diagnose and resolve straightforward problems, and reproduce and investigate more complex cases. Where issues are systemic or require code changes … verification and customer communication. You’ll also spot recurring trends, improve documentation, and capture knowledge so more customers can self‐serve. Over time, you’ll become an expert in Sitebulb’s platform and common technical SEO use‐cases. Key responsibilities Front‐line triage: Be the first point of contact via email, chat, or ticketing. Diagnose and resolve straightforward queries (licensing More ❯
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