1 of 1 Skype for Business Jobs in Warwickshire

first-line support to a wide variety of users, from standard users and mobile operatives up to Director level. The role is ideal for someone wanting to make an entry into IT & Digital. Key Tasks/Activities/Responsibilities Providing first-line support to large user base Attempting … first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them through to completion or reassignment Escalating issues to … knowledge of Windows 7 and Windows 10 Knowledge of Android and Apple devices Knowledge of Citrix (desirable) Knowledge of Microsoft Lync/Skype for Business (desirable) ITIL Foundation (desirable) Experience working with Microsoft Dynamics (desirable) Key Skills Customer service Communication skills Good More ❯