4 of 4 Skype for Business Jobs in the West Midlands

are seeking a 3rd Line Infrastructure Engineer to join Leidos UK within the Defence Team, based in Herefordshire. In response to our growing business, Leidos requires multiple 3rd Line Infrastructure Engineers to support expansion by developing compelling solutions for our current and future customers. Responsibilities The … ideal candidate will primarily be responsible for the operation and maintenance of MS System Centre Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM). They should also demonstrate effective application of infrastructure knowledge across various technologies such as Microsoft Windows Server (including AD, DNS, DHCP … virtualization (Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage. This role offers technical exposure across both project activities and operational support, including on-site and out-of-hours support. The candidate will contribute to creating More ❯

a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire. In response to the success of our growing business, Leidos requires an experienced 3rd Line Engineer to lead a small team supporting the implementation of a new service tool into business … The Technical Operations Lead (TOL) will be the senior technical resource, leading a development team and acting as the first point of escalation for 3rd line issues. The candidate should possess a broad knowledge base, ensuring technical standards and best practices are followed. The TOL will manage team … Endpoint Configuration Manager (MECM), Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage solutions. The role involves delivering a new service tool, providing on-site support More ❯

first-line support to a wide variety of users, from standard users and mobile operatives up to Director level. The role is ideal for someone wanting to make an entry into IT & Digital. Key Tasks/Activities/Responsibilities Providing first-line support to large user base Attempting … first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them through to completion or reassignment Escalating issues to … knowledge of Windows 7 and Windows 10 Knowledge of Android and Apple devices Knowledge of Citrix (desirable) Knowledge of Microsoft Lync/Skype for Business (desirable) ITIL Foundation (desirable) Experience working with Microsoft Dynamics (desirable) Key Skills Customer service Communication skills Good More ❯

Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices … for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). ● Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ● Experience with Service management tool – ex … support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that each Desktop Device is More ❯