Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and email Provide timely acknowledgments and updates within defined SLAs to end-users worldwide Troubleshoot OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices Collaborate with Workplace, Engineering Operations, HR, and Security teams on office … communications initiatives, and security enforcement Provision, audit, and de-provision user accounts and application access according to onboarding and offboarding policies Administer Google Workspace, Slack, Atlassian, Okta, JumpCloud, and CrowdStrike Endpoint Enforce security policies and support GDPR compliance and data privacy standards across EMEA Document support activities, technical specifications ...