Service Centre Team Manager
- Hiring Organisation
- EXL Service
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Knowledge Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk … similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience Background in utilities ...