Service Desk Analyst
- Hiring Organisation
- EXL Service (UK) Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
issues, escalating where necessary. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Experience – Prior experience handling meter faults, connectivity issues, or technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/… ticketing systems for efficient issue resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity issues, firmware updates, and common faults. Incident & Escalation Management – Ability to log, prioritise, and escalate issues appropriately while ensuring timely resolution. Regulated Industry Experience – Background in utilities, telecommunications, or similar ...