Service Team Manager
Warrington, Cheshire, UK
Hybrid/Remote Options
Hybrid/Remote Options
EXL
a Smarter, Greener Future Join a nationwide mission to transform the way energy is delivered and consumed. This role plays a vital part in supporting the UK's smart metering programme, helping connect homes and businesses to a secure network for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britain … in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems … for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset – Committed to More ❯
Employment Type: Full-time
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