1st / 2nd Line Service Desk Technician
Liverpool, Merseyside, England, United Kingdom
April Faith Recruitment Ltd
Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure client satisfaction Proactively monitor and maintain antivirus, patching, and backup systems across client sites On-Site School Support … and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent communication and More ❯
Employment Type: Full-Time
Salary: £25,000 - £32,000 per annum
Posted: