Desktop Support
cambridge, east anglia, united kingdom
Pracyva
support calls using enterprise ticketing system (Service Now) and manage/resolve tickets with frequent updates, as well as escalating aging tickets, and trends as required. • Running Reports in SNOW • Anticipate customer needs and proactively identifies solutions. • Develop, design, implement and enforce desktop standards and procedures for service desk and remote site technical support. • Coach and develop team members More ❯
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