2 of 2 Snow Jobs in the UK

Responsibilities Design and implement data warehouse schema changes to support ServiceNow data Develop bulk load SQL scripts to ingest ServiceNow data via the SNOW Mid Server Support and validate mapped ServiceNow data files provided by CSMO teams Optimise SQL performance for reporting and contractual data volumes Maintain and enhance ...

problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers … Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking ...