Senior Customer Success Manager
- Location
- Newcastle upon Tyne, England, United Kingdom
full customer lifecycle. This role is responsible for building high-trust, executive-level relationships throughout an organization and deeply understanding a customer’s commerce strategy and vision, including key technical factors and business objectives shaping their decisions. As part of Elastic Path’s strategic frontline … long-term customer satisfaction, retention, and expansion. Customer Success guides customers through complex eCommerce modernization initiatives that optimize and evolve their underlying commerce architecture to support scalability and long-term growth. This role proactively monitors customer health, adoption, and risk throughout the lifecycle. You will lead strategic ...