3 of 3 Social Media Jobs in Bath

and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat … email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support complaint resolution with empathy and professionalism Contact customers to book installations and clearly explain the process Share updates and insights with colleagues to continually improve service Maintain accurate records and update More ❯

and a people-first approach. The Role As a Customer Care Representative , you’ll be the friendly voice and trusted contact for our valued customers. Whether by phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat … email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support complaint resolution with empathy and professionalism Contact customers to book installations and clearly explain the process Share updates and insights with colleagues to continually improve service Maintain accurate records and update More ❯

enquiries and leads from vendor partners Manage agreements and the renewal process for all recurring services, exploring opportunities to enhance the current levels of service Win referrals and positive social media responses through excellent service and promote the company’s values in all communications Maintain Company records and pipeline Opportunities to provide excellent visibility of future business Participate More ❯