Software Support
- Hiring Organisation
- Matched Group
- Location
- Bletchley, Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
issues. This will enable us to provide customer service and drive client satisfaction. Responsibilities Work closely with key stakeholders, being able to demonstrate excellent interpersonal skills and communication techniques is key. Provide the first point of contact for all internal/external incidents and service requests. Log all support … experience supporting external customers in a Software Support or Application Support environment ITIL V3 Qualification or experience currently in an ITIL environment Excellent communications skills (Written and Verbal) Incident management experience i.e. understand, triage, diagnose incidents and tickets Ability to take ownership and be responsible for actions Customer first ...