Telecoms Helpdesk Technician (Desk-Based)
- Hiring Organisation
- Flotek
- Location
- Bridgend, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related … solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems ...