IT Helpdesk Manager
Coulsdon, London, United Kingdom
The Portfolio Group
Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
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