through regular, proactive monitoring and housekeeping. Keep colleagues informed regarding any issues which arise, take remedial action where necessary, using available tools where applicable. SKILLS, KNOWLEDGE & EXPERIENCE Ability to work using own … initiative as well as being an excellent team player who can work flexibly to meet business requirements. User focused with excellent written and verbal communicationskills, able to interact at all levels within the business. Experience working with a service desk/ticketing system, logging tickets, resolving issues, posting More ❯
Darwen, Lancashire, North West, United Kingdom Hybrid / WFH Options
STL Technology Solutions Ltd
looking for a customer service centric person with an aptitude for IT and related systems. This is a combined role which mainly focuses on communication with clients however, a requirement to investigate IT issues will be part of your daily tasks. What you will be doing: As first point of … are available for our Support team. Client follow ups as required. Administration of call stack, maintaining a high standard of call notes. Maintaining good communication with the customerat all times. Liaising with support colleagues to ensure calls are closed according to SLA. Configuring Hardware onsite ready to ship to clients … is provided. An aptitude and desire to learn new skills. Resilience, flexibility and an ability to 'think around the subject'. Excellent inter-personal skills - must enjoy dealing with people at all levels. Independent worker. Organisation and Analytical skills. Prioritisation/Time Management. Personal Qualities: Minimum of 3 Years More ❯
