3rd Line IT Support Engineer - MSP
- Hiring Organisation
- Eriban Business Services Ltd
- Location
- Eastleigh, England, United Kingdom
similar role within a Managed Service (MSP) and gained at least 5 years of commercial experience. Key Duties & Responsibilities Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing Third Line support responding to support queries and escalations from more junior members of staff … required to be made. Skills and Experience My clients IT support engineers need a strong blend of technical expertise (hard skills) and interpersonal abilities (soft skills) to diagnose and resolve issues efficiently while providing excellent customer service. The technical skills required often depend on the specific ...