Customer Service Agent/Helpdesk Agent - Office Based
- Hiring Organisation
- proAV Ltd
- Location
- Egham, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues … Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience ...