2 of 2 Social Skills Jobs in Ely

colleagues, you will provide responsive and effective IT Support, ensuring technical issues are resolved efficiently and within agreed Service Level Agreements (SLAs). Technical Skills Required: 1st & some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity & end-user computing issues. Microsoft … investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability and a proactive, customer-focused approach to IT support. Desirable Experience: Previous experience in a 1st & 2nd Line ...

detail and the ability to follow structured procedures - Practical problem-solving skills and a commitment to quality - A flexible approach and good communication skills Please contact us as soon as possible for more details or apply below ...