purposes Act as an escalation point for complex customer issues, including service disruptions, contractual disputes, and high-priority complaints Manage customer expectations through regular communication and proactive updates Support senior stakeholders by preparing case summaries, timelines, and briefing information for complex complaints Collaborate with internal teams to ensure complaint resolution … situations Key Skills and Experience of an Complaints Handler: Previous experience handling complaints, escalations, or customer resolutions within a regulated industry Excellent written communication skills with the ability to simplify complex or technical information Strong analytical, investigative, and problem-solving abilities Experience working across multiple departments to achieve ...