Service Desk Analyst
- Hiring Organisation
- Hays Technology
- Location
- Hampshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £250/day £250 per day INSIDE
more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents … handovers where applicable. Essential skills and experience Previous experience in a Service Desk, Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. ...