1 of 1 Social Skills Jobs in Fort William

tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding … Windows operating systems and Microsoft 365 Familiarity with common IT tools (e.g., email, printers, VPN, Teams) Good problem-solving and troubleshooting skills Strong communication skills with a service-minded attitude Ability to work independently and as part of a team Relevant IT education or certification (or equivalent experience ...