word, excel, power point) Knowledge of CRM tools such as Salesforce Skills/Abilities Customer Service & Telephone skills Negotiation & Commercial Focus Excellent communicationskills Organisation & Time Management Managing Conflict Influencing Skills Problem solving more »
timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team … Has no discretion to vary from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation … processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and resolve complex issues Receives a moderate level of guidance and direction Strong communicationskills (verbal and written) Well-developed time management Flexible, dynamic, and creative Well established organization, multitasking, and prioritization skills Clearly client-oriented with more »
attitude with good decision-making abilities. Be an engaged optimistic team player with a strong desire for success and career progression. Have highly effective communicationskills both in writing and verbally, with the ability to persuade and influence others, particularly at senior level. Possess excellent project management skills … has the following qualifications and experience: Mandatory: Previous experience working on architectural metalwork and fabrication designs. Experience working in a similar role/environment. Skills in one or more of the following: Inventor 3D, AutoCAD 2D, Advance Steel Solid Works, Tekla. Preferred: Degree, HNC, or equivalent in Engineering. CSCS more »
shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures. Skills and Experience required: Must have strong written and oral communicationskills Can read and understand customer contracts/specification and put in place action plans for contract adherence. Good IT skills with the more »
Hayes, London, United Kingdom Hybrid / WFH Options
ETS Technical Selection
or Chillers/Refrigeration systems (1yrs+) Experience using PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS Fluent English, both oral and written Strong communicationskills Strong problem-solving skills Multi-tasking Knowledge of other European language(s) would also be an advantage Business trips to Europe will more »
read and interpret electrical schematics Experience of working on refrigeration AC systems A good understanding of HVAC Control Systems and Air Handling Units Good communicationskills as the duties will include liaising with internal departments and site personnel Must have the ability to work on their own initiative with … minimum supervision, prioritise work load and the skills to be a good team player Self-motivated Flexible, hands-on approach to working within a project team or individually Computer literate Full UK Driving Licence as company van will be provided CSCS/Skills Card Required more »