Hoddesdon, Hertfordshire, Little Amwell, United Kingdom
ARM
support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communicationskills Clear spoken English Organised Collaborative team player Other requirements Valid driver's licence Within a 45-minute commute of Hoddesdon Disclaimer: This vacancy is being advertised by either More ❯
Hoddesdon, Hertfordshire, South East, United Kingdom
InterQuest Group (UK) Limited
Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution … compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the … development of support documentation. Candidates should be educated to A Level standard and bring at least three years of experience in a service desk leadership capacity. Strong communicationskills, attention to detail, accountability, and the ability to align service delivery with business goals are essential. Integrity and a commitment to continual improvement underpin success in this role. InterQuest Group More ❯
cost and time impacts. Compliance & Safety: Ensure adherence to all safety standards and regulatory requirements. Problem Solving: Be solution-oriented, adaptable, and proactive in overcoming challenges without compromising safety. Skills & Experience Proven experience in data centre projects (live environments preferred). Strong MEP background with ability to manage … contractors and consultants. Familiarity with BMS, fire, and security systems . Excellent understanding of CDM regulations and UK construction standards. Proficiency in ACC , SharePoint, and digital collaboration tools. Strong communication and stakeholder management skills. Ability to work under pressure and deliver results within tight deadlines. Your expert recruitment consultant is Trevor Parsons, call today on (phone number removed) or email More ❯