3 of 3 Social Skills Jobs in Horley

the office after training) Working hours: Between 08:00-16:00, 08:30-16:30 or 09:00-17:00 Are you technically minded with strong SQL and Excel skills? Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations … by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle, Access ) Advanced Excel skills ( pivot tables, VLOOKUPs, formulas, IF statements ) Strong analytical and problem-solving … and analytical abilities Highly organised with strong attention to detail Comfortable working independently and as part of a team Ability to prioritise tasks in a fast-paced environment Strong communication skills, both written and verbal A team player with a proactive, customer-focused approach Willingness to learn and continuously develop technical knowledge This is a fantastic opportunity for someone More ❯

Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office More ❯

days (rising to 25 with service) Holiday EXTRA - option to purchase up to 5 extra days Simply Health scheme Season ticket loans Employee Assistance Programme (legal, health, counselling) Company social events - Summer BBQ, festive celebrations Discretionary bonus awards Key Responsibilities: Manage and respond to multiple shared inboxes. Qualify and direct incoming telephone and email enquiries. Accurately input and process … accurate, professional support to both customers and internal teams. About You: Proven administrative experience in a fast-paced environment. Excellent organisation and attention to detail. Strong written and verbal communication skills. Proficient in Microsoft Excel, Word, and Outlook. Able to prioritise effectively and handle multiple tasks. Customer-focused and team-oriented with a professional approach. Confident and calm under pressure. More ❯