2 of 2 Social Skills Jobs in Ilkley

Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls when required. Over time, the role offers clear opportunities to develop 3rd line skills and take on more complex technical responsibilities. Key Responsibilities Client Support: Answer support calls and provide 1st line help when needed. Take ownership of 2nd line tickets and escalations. … implementations, and infrastructure upgrades. Document fixes, processes, and best practices for the knowledge base. Mentor Apprentices and Junior Technicians, supporting their professional development. Progress towards 3rd line responsibilities as skills develop. Skills and Experience Essential: Minimum 2 years of MSP experience. Strong knowledge of Microsoft 365, Windows Server, and networking. Experience with PSA and RMM tools such as … licence. Desirable: Microsoft or CompTIA certifications (A+, Network+, Security+, etc.). Knowledge of Azure, Meraki, and Ubiquiti devices. Personal Attributes: Proactive and adaptable with a strong client focus. Excellent communication skills, able to explain technical issues clearly. Well organised with the ability to manage multiple priorities. A collaborative team player willing to contribute wherever needed. Why Apply This is More ❯

marketing initiatives Help maintain and grow local authority accounts Close deals and renewals through remote channels What We’re Looking For 1–2 years of B2B sales experience Strong communication and CRM skills Ambitious, driven, and a team player Ability to commute to the office location What’s On Offer £25,000–£28,000 base + uncapped commission Hybrid More ❯