IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and … infrastructure, including end-user support, networking, cloud platforms (e.g., Microsoft 365, Azure), and enterprise tools Ability to understand and escalate complex technical issues Excellent interpersonal and communicationskills with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives … performance reports Extensive experience in delivering exceptional customer service within an IT support environment, with a strong focus on user satisfaction, empathy, and clear communication Self-audit all work and ensure it meets all applicable technical and operational quality standards Can work to agreed time scales and understands the need More ❯
IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and … infrastructure, including end-user support, networking, cloud platforms (e.g., Microsoft 365, Azure), and enterprise tools Ability to understand and escalate complex technical issues Excellent interpersonal and communicationskills with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives … performance reports Extensive experience in delivering exceptional customer service within an IT support environment, with a strong focus on user satisfaction, empathy, and clear communication Self-audit all work and ensure it meets all applicable technical and operational quality standards Can work to agreed time scales and understands the need More ❯
Lyndhurst, Hampshire, United Kingdom Hybrid / WFH Options
Qualserv Consulting Limited
maintain current versions and flag expiry issues for contracts. Day-to-day supervision of analysts, graduates, and apprentices, including performance and conduct management. Essential Skills & Experience: Substantial experience in ICT systems, including database management using SQL Server or equivalent, Report Writer software, and spreadsheets. In-depth knowledge of the … Changes. Excellent analytical ability to solve complex functional and technical problems. Ability to manage conflicting demands, resolve issues, and meet targets and deadlines. Good communication and interpersonal skills. Full driving license and access to a vehicle at all times during the working day. Desirable Skills & Experience: Previous supervisory experience. More ❯