Customer Success Manager
- Location
- Manchester, England, United Kingdom
understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day‐to‐day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation … multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast‐paced environment High attention to detail and strong problem‐solving skills Resilience ...