Senior NOC Engineer
- Hiring Organisation
- SF Partners Admin
- Location
- Cumbria, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience … service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations/connectivity Familiarity with Cisco or similar technologies beneficial Deep technical expertise ...