Customer Helpdesk
- Hiring Organisation
- JLA Limited
- Location
- Sunderland, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
communicating with to our customer to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills. Key tasks • Taking incoming calls from customers, engineers, and suppliers, providing support and administration service • Uploading to customer portals all relevant compliance … Raising jobs via system and passing on to the relevant dispatching team Managing all inbound communications from customers and handling customer queries Making outbound communication to customers to progress and resolve customer requests Managing customer emails including being a conduit between departments if needed Making outbound communication to customers ...