Customer Support Technician
- Hiring Organisation
- Ricoh
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
processes, and procedures To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. … follow instructions. To comprehend format and “jargon” within written technical information in the form of technical manuals and bulletins and relevant publications Excellent communication skills at all levels within the customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions ...