2nd/3rd Line Support Engineer - Bracknell, Berkshire
- Hiring Organisation
- Xact Placements Limited
- Location
- Bracknell, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £34,000 - £40,000 per annum
recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. Collaboration with senior and project teams: Escalate advanced issues to the senior team when necessary and assist in project implementations as needed. …/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations. Backup and disaster recovery: Familiarity with backup solutions, including configuration and troubleshooting. Excellent communication skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and explain technical issues clearly. Customer service orientation ...