5 of 5 Social Skills Jobs in Thatcham

line with SLAs Provide first-line technical support via telephone and remote tools Troubleshoot and resolve hardware, software, application, and network issues Maintain regular communication with customers throughout the ticket lifecycle Monitor alerts from proactive monitoring systems and manage events accordingly Escalate incidents to resolver groups or third parties where … required Liaise with vendors and suppliers, acting as a central communication point Allocate and schedule tickets to Field Engineers, ensuring correct resourcing Maintain and update the knowledge base and internal documentation Administer IT systems, including user account creation and updates Ensure accurate and timely ticket updates within the Service Management ...

operations Contributing to the development of Rocs cyber products and services Delivering cyber advisory support to customers What Were Looking For Essential Skills & Experience Strong understanding of advanced cyber security concepts Experience working in SOC or cyber advisory environments Knowledge of SIEM technologies and security monitoring Understanding of malware … cyber security and continuous learning Analytical mindset with strong problem-solving skills Calm under pressure and able to respond to incidents effectively Strong communication skills across all levels Why Join Roc Technologies? At Roc, we dont just deliver serviceswe build strong partnerships with our customers and continuously evolve ...

with the desire to learn new languages Strong problem-solving skills and a natural interest in technology (and making things work!) Good communication skills with a versatile and flexible attitude to work Evidence of relevant extra-curricular/home projects (software or hardware focused) This is a hands … embedded Linux systems Supporting customer projects and occasionally visiting customer sites within the UK Helping improve engineering practices including testing, CI and tooling Skills/Knowledge Required: Junior Software Engineer (C/C++) A degree in an engineering discipline coupled with 2-3 years of industry experience working within ...

update, and escalate tickets in line with SLAs Communicate clearly with customers, vendors, and resolver teams Monitor alerts, manage events, and maintain documentation Essential Skills & Experience 1–2 years’ IT support experience (Managed Services preferred) Windows 7/…/11, Active Directory, Office 365, Exchange Basic networking knowledge (e.g. Juniper, Aruba, Fortinet) Remote support tools, desktop/laptop support Strong troubleshooting, communication, and customer service skills Desirable ITSM tools (e.g. ServiceNow) Azure experience or certification Endpoint security, web filtering, SharePoint, patching Virtualisation or networking/cloud certifications ...

closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You’ll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets … Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We’re Looking For Essential Skills & Experience Strong 3rd Line/Infrastructure experience (3–5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist ...