2 of 2 Software Deployment Jobs in Edinburgh

you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service … opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship … the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations More ❯

and unauthorized access. Ensure compliance with regulations on digital communications, surveillance, and prisoner access. Work with security teams to integrate firewalls, monitoring tools and secure authentication methods. Oversee the deployment of secure communication tools, digital education platforms and case management systems, setting clear deliverables and deadlines. Ensure integration with existing management systems where applicable. Coordinate with vendors for software deployment, cloud infrastructure, and hardware installation. Essential Skills Project Management Qualification. Proven track record of undertaking project roles within digital upgrade and implementation projects. Experience in developing technical briefs and documentation. Experience of successful deployment of infrastructure and services. Ensuring effective programme governance; reviewing and approving governance submissions and providing constructive feedback and advice on governance requirements More ❯