2 of 2 Software Support Analyst Jobs in the Midlands

Join to apply for the Software Support Analyst role at Opplæringskontoret for Offshore fag . Key Tasks: Monitor components such as web servers, application servers, log files, disk space, and MS-SQL databases. Serve as a point of escalation for all application-related issues. Work as part of a second-line support team, managing incident resolution … and tuning performance. Work with cloud and container technologies such as Kubernetes. Design, develop, test, and deploy Tableau dashboards. Create reports using PowerShell, JavaScript, HTML, and SQL. Provide daily support for COTS and web-based applications, focusing on problem-solving. Maintain a strong customer focus, understanding internal and external client needs. Key Skills: Understanding of ITIL processes, incident, change … Strong background in database technology, SQL querying, stored procedures, views, functions, and SQL jobs. Experience applying ITIL processes for application support. Desirables: Previous experience in a 2nd Line Application Support role. ITIL v3/4 Foundation certification. Tableau certification is desirable. Note: Candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security More ❯

Level 3 Digital Support Technician Company: VISAV Limited Office Address: Sherwood Business Centre, 616a-620a Mansfield Road, Nottingham, NG5 2GA Working hours: Monday to Friday, 09:00-17:00 Salary: £7.80 per hour not including lunches £15,210 PA Please contact SeanHove@bpp.com or call 01133 500 333 About the company: VISAV is a small software solutions company … developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst. Brief job description: As a Software Support Analyst … development team in order for fixes to be implemented. Your duties and responsibilities in this role will consist of: Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure More ❯