2 of 2 Software Support Analyst Jobs in England

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests … enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. … to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external) via telephone, email and webchat • Ensure that all support requests are recorded accurately and professionally on the Service now system so More ❯

Software Support Analyst - SQL/Saas/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to … get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o Databases/basic SQL o Remote Access Tools Entry level role - salary in the region £24-27K Apply now for immediate consideration and interview this week! Software Support Analyst More ❯