4 of 4 Software Support Engineer Jobs in the North of England

Job Title: 1st Line Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time | Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused … 1st Line Software Support Engineer to join our growing support team in Newcastle. About the Role: As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity … for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer More ❯

Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? Were seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience … learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients understanding of our … solutions. Maintain detailed documentation of installation procedures and troubleshooting guides. Monitor and implement software updates, patches, and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What Were Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to learn More ❯

Company description: ClearCourse Job description: Are you a tech-savvy problem-solver with a passion for customer support? We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on … learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too. Key Responsibilities Deliver outstanding phone, email, and ticket-based support to clients. Install, configure, and maintain SQL and software applications. Diagnose and troubleshoot software issues, ensuring swift resolutions. Provide remote training to enhance clients’ understanding of our … solutions. Maintain detailed documentation of installation procedures and troubleshooting guides. Monitor and implement software updates, patches, and security fixes. Collaborate with IT teams to optimize software performance and integration. Educate clients on software best practices and updates. What We’re Looking For A positive, resilient Software Support Analyst with strong communication skills. Proven ability to More ❯

UK and be able to travel into the office on occasion Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication! The Company We are on a mission to simplify and enhance the way organizations engage with their employees. Our … ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported. Responsibilities: Resolve data and code issues for new customers Analyse, identify, and fix software bugs reported by users or detected through monitoring. Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction. Monitor support ticket queues and address … implement solutions for recurring issues to improve system reliability and efficiency. Provide technical guidance and training to 1st Line Support. Document solutions and processes to enhance knowledge sharing and support efficiency. Stay updated with industry best practices and emerging technologies through training and certifications. Requirements: Experience within a similar role Familiarity with cloud environments Experience with APIs, JSON, and More ❯