and wireless (Aruba). Knowledge of cloud networking in platforms such as Azure, AWS, and GCP. Hands-on familiarity with monitoring tools such as SolarWinds, PRTG, and F5. Strong vendor management skills , including defining statements of work, negotiating SLAs, and ensuring consistent service quality. Experience managing third-party service providers More ❯
of contact for technical issues via telephone, email, and fault-reporting tools. Monitor various systems (including CCTV, Customer Information Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd … Key Skills and Qualifications: Experience in an IT support or technical maintenance helpdesk environment. Familiarity with remote monitoring tools (e.g. Hanwha CCTV, Worldline LICC, SolarWinds). Good understanding of Windows OS and Microsoft Office 365. Strong troubleshooting and problem-solving skills. Excellent communication skills, both verbal and written. Ability to More ❯
of contact for technical issues via telephone, email, and fault-reporting tools. Monitor various systems (including CCTV, Customer Information Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd … Key Skills and Qualifications: Experience in an IT support or technical maintenance helpdesk environment. Familiarity with remote monitoring tools (e.g. Hanwha CCTV, Worldline LICC, SolarWinds). Good understanding of Windows OS and Microsoft Office 365. Strong troubleshooting and problem-solving skills. Excellent communication skills, both verbal and written. Ability to More ❯
