advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems. Project Delivery Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. Manage timelines, client expectations, and successful … team training sessions. Help shape KPI reporting and continuous improvement initiatives. What We're Looking For Experience in an MSP environment. Proven experience with: Windows Server, Office 365, Azure SonicWall firewall configuration Virtualisation: Hyper-V and/or VMware Automation: PowerShell scripting, Power Automate flows If you are looking for a role in a forward thinking, tech focussed environment, look More ❯
/L3) Act as a senior escalation point for complex support queries across infrastructure, networking, cloud, security, and VoIP. Support and troubleshoot technologies such as Windows Server, Azure, O365, SonicWall, 3CX, VMware/Hyper-V. Contribute to internal documentation and process automation for repeatable tasks and support functions. CRM Systems Ownership & Development Lead the implementation or overhaul of Salesforce or More ❯
