managing and troubleshooting clusters Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud) Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research More ❯
to backup systems, enterprise firewalls, and email security platforms. Hands-on experience with remote support tools (e.g., LogMeIn, Rescue). Knowledge of security and cloud file-sharing solutions (e.g., Sophos, Egnyte, Ubiquiti) is advantageous. IT certifications or formal technical qualifications are desirable. Personal Attributes: Customer-focused with excellent communication skills (written and verbal). Detail-oriented and technically articulate. More ❯
a wide range of IT systems, including desktops, servers, networking hardware, and firewalls. Strong documentation skills and a team-oriented mindset. Bonus Skills (Desirable but Not Required) Experience with Sophos, Egnyte, or Ubiquiti solutions. If you're ready to take the next step in your IT career within a dynamic, client-facing MSP environment, we'd love to hear More ❯
to backup systems, enterprise firewalls, and email security platforms. Hands-on experience with remote support tools (e.g., LogMeIn, Rescue). Knowledge of security and cloud file-sharing solutions (e.g., Sophos, Egnyte, Ubiquiti) is advantageous. IT certifications or formal technical qualifications are desirable. Personal Attributes: Customer-focused with excellent communication skills (written and verbal). Detail-oriented and technically articulate. More ❯
and cloud-based issues Support Windows Server, Active Directory, and Microsoft 365 environments Assist with networking tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements More ❯
and above) Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint Online configuration and support Core networking (DNS, routing, switching) Firewall configuration (Meraki/Draytek/Sophos) Familiarity with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Ultima
Cyber Security market including areas such as: Endpoint, Email, Identity, Cloud, Networking & Network Security. Vendors to include: Cisco, Mimecast, Crowdstrike, Delinea, Netskope, Palo Alto Networks, Proofpoint, Microsoft, Checkpoint, Tenable, Sophos, Trend Micro. Experience of solution selling including Professional Services & Managed Services. “Don’t meet every single requirement? Studies have shown that women and people of colour are less likely More ❯
Cyber Security market including areas such as: Endpoint, Email, Identity, Cloud, Networking & Network Security. Vendors to include: Cisco, Mimecast, Crowdstrike, Delinea, Netskope, Palo Alto Networks, Proofpoint, Microsoft, Checkpoint, Tenable, Sophos, Trend Micro. Experience of solution selling including Professional Services & Managed Services. “Don’t meet every single requirement? Studies have shown that women and people of colour are less likely More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
Sophos Group
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more … than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a … comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Sophos Group
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more … than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a … comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations from phishing, ransomware, data theft, and other everyday and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and More ❯